Pick up/Drop Off Procedures

Drop Off: Session start time

Parking & Pick-Up/Drop-Off Procedures

• We do not have a lobby available for waiting during sessions. Unless special arrangements have been made with your therapist, all appointments will follow a drop-off and pick-up process.
• We kindly ask that families remain in their vehicles upon arrival and during sessions rather than entering the property, walking around therapy areas, or waiting/congregating in the parking lot. This helps keep our therapy spaces clear for sessions and ensures children do not wander close to the street.
• We have plenty of parking available! Upon arrival, please park toward the far end of the lot after entering. Your child’s therapist will meet you at your car at the start of the session and return your child to you 10 minutes prior to the end of the session time.

*To ensure the safety of all children:

• All drop-offs must include a direct handoff to a therapist or staff member.
• If someone other than the usual guardian will be dropping off or picking up your child, please inform our administrative staff in advance. An updated consent form will be required.

Pick up: 10 minutes prior to session end time

(If child is receiving back to back services without time gap, please arrive 10 minutes prior to the end time of the last session)

• Please arrive 10 minutes prior to your child's scheduled end time to allow our therapists to safely bring your child to your vehicle for pick-up. This is also an opportunity for therapists to discuss with you your child's session outside of the loud environment that our clinic can sometimes provide. Our therapists will need the time afterward to clean equipment and rooms between clients.

Sick Policy at Sprouts Therapy

We want to continue to partner with our families to keep us all healthy. Our clinic implements the following policies:

• Should a child begin showing symptoms of illness during a session, parent will be notified and the session may end early

CANCELATION POLICIES DUE TO ILLNESS

• In the event you need to cancel your child's session with less than 24 hour notice due to illness, you will have the following options:
  
• Switch the scheduled session to be delivered via teletherapy instead of coming into the clinic.
• Reschedule the canceled session within 3 weeks
• Pay the Less than 24 hour Cancellation fee ($75/hour/therapist) for the missed session if unable to schedule a makeup session or switch the session to teletherapy.